Love it or return it.
Last updated: June 2026
We want you glazed and happy. If something is not right, here is how returns and refunds work. This policy is offered in addition to your statutory consumer rights, which it does not affect.
1. 30-day returns
You can return eligible items within 30 days of delivery for a refund of the product price. Because we would rather you actually test the balm, opened and gently used items are fine to return within this window, provided they are in otherwise resalable condition.
2. How to start a return
- Email hello@glaze.shop with your order number and the item(s) you would like to return.
- We will reply with return instructions and, where applicable, a prepaid return label.
- Pack the item securely and send it back using the instructions provided. Please do not send items back before contacting us.
3. Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method, typically within 5–10 business days (your bank or card provider may take additional time to post it).
4. Exchanges
Need a different item? The fastest way is to return your original order for a refund and place a new order. If you would prefer a direct exchange, contact us and we will help.
5. Damaged, defective or wrong items
If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery with your order number and a photo. We will arrange a replacement or refund — usually with no need to send the item back.
6. Return shipping costs
If the return is due to our error or a faulty item, we cover return shipping. For change-of-mind returns, a prepaid label fee may be deducted from your refund, which we will confirm before you send anything back.
7. Non-returnable items
Gift cards and items marked final sale are non-refundable. Original shipping charges (if any) are non-refundable except where the return is due to our error.
8. Late or missing refunds
If you have not received a refund after the timeframe above, first check with your bank or card provider, then contact us at hello@getglaze.co and we will chase it up.
9. Gifts
If the item was marked as a gift and shipped directly to you, we can issue a gift credit once the return is received.
10. Contact us
Questions about a return? Email hello@getglaze.co.
This policy is a template provided as a starting point. Please review it and align it with your Shopify policy settings and local consumer laws before relying on it.